I have mentioned parts of this in another thread:
We have just started renovations to our large house.
Let me start by saying we used this particular contractor I will call Don, a year ago.He gave a reasonable quote.He started the work.Soon the job ran into problems, as we are dealing with older properties.By the time we are done it cost a little bit more.He was hired to replace an shingled roof with steel.
He quoted on another older property for a steel roof.Bit expensive, but we could live with it.Before he started the tenant had a fire and the top floor was destroyed.Insurance company paid out the policy as it was "cash value"coverage. Insurance company provided 2 other assessments that it would cost $63k to repair.Don, the contractor,said he would be able to rebuild it for the insurance payout($48500) + $2500. He wrote up a quote and we signed.It was suppose to take 5 weeks.Always seemed to be a problem.It ended up costing us $20k more and it took 4 months longer,which meant no rent.
While he was working on this job, we found our "reno house". Don was brought in to estimate how much it would cost to reno the place.(being transformed into 11 bachelor suites)We were told 35-40k,not a problem.
Numbers added up and we bought the property...took 6 months with county council.Told Rob that this time Don was not starting our reno until we had a quote and I was putting penalty and reward clauses in.
Don was asked for a quote repeatedly for this property, and he always put us off, saying it would be what he estimated.We had the building permit 2 weeks ago, and still we had no quote.Then we were told by his wife on the phone it was 58K PLUS more now because of the conditions council added.
I was fuming.Told them we needed a meeting.Don and his wife figured they could quote any price they like because they thought we would pay them whatever they asked, because we are crunched for time.I asked for our key back and told them their quote was too much.I told him I felt deceived.I told Don it was his job to know what would be required to do work to building code. He admitted he was basing his estimate on him doing the plumbing himself, instead of a plumber.
Don's wife was actually yelling at us.We kept our cool. She wanted us to compromise on what we wanted in the building so we could afford them !!!
Then she accused us of not being truthful that another contractor had quoted a lower price, and we were too coward to admit it.She was correct in the part that we had already picked another contractor, but we had actively sought "Greg"the new builder.We asked him to work for us and we would pay him by the hour. He had recently worked on a couple of projects for us and we were pleased with his price and work.
Greg was at the house today, gave us the supply list. We gave him the key.We have the control this time.Told Greg we may bring in drywallers/tapers to speed up the process.
As much as I liked Don's work, I was getting a gut feeling that if we allowed him to start work on this project,we would be in deep financial trouble and not completed by Sept 1.
So I feel much better, and won't be able to blame anyone but us if we don't finish on time.
So yes...if you are getting a contractor, use penalty/reward clauses.
(sorry it is such a long post)