This is my rant, no names
ive got a few properties managed by this one agency,
competency wise, the PM is fine, does all reports, finding tenants, maintenance requests are reasoanble,
BUT, communication is terrible, to the point that I think Im getting ignored,
sometimes 10 emails are all ignored, call backs are not done, PM is rarelt avaialbe to talk to me (im not a difficult customer). I am aware that they are being read because one of these 10 emails was quite important, which I basically said, please ackowneldege receipt, and I got a 'received ' email
the problem is that its a hard area to rent, other agencies either wont do it, or cant find a tenant,
I questioned a tradie invoice recommended by them which was ridiculous 6 months ago, PM claims they sent an email asking to explain themselves
ive followed it up a few times but either ignoring my emails or wont return my calls,
my latest one is that my council rates for some reason didnt arrive at my address, and were taken out of my rent, I emailed thorugh, and got a response that didnt make much sense so I replied to an explanation, ignored
phone msg ignored
call council and they said that there was a request to fwd council rates to their office which I didnt do, so I redirected it to myself
What would you do?
I would change if there was heaps of options, but I dont want to shoot myself in the foot either
I find the behaviour to be unacceptable
ive got a few properties managed by this one agency,
competency wise, the PM is fine, does all reports, finding tenants, maintenance requests are reasoanble,
BUT, communication is terrible, to the point that I think Im getting ignored,
sometimes 10 emails are all ignored, call backs are not done, PM is rarelt avaialbe to talk to me (im not a difficult customer). I am aware that they are being read because one of these 10 emails was quite important, which I basically said, please ackowneldege receipt, and I got a 'received ' email
the problem is that its a hard area to rent, other agencies either wont do it, or cant find a tenant,
I questioned a tradie invoice recommended by them which was ridiculous 6 months ago, PM claims they sent an email asking to explain themselves
ive followed it up a few times but either ignoring my emails or wont return my calls,
my latest one is that my council rates for some reason didnt arrive at my address, and were taken out of my rent, I emailed thorugh, and got a response that didnt make much sense so I replied to an explanation, ignored
phone msg ignored
call council and they said that there was a request to fwd council rates to their office which I didnt do, so I redirected it to myself
What would you do?
I would change if there was heaps of options, but I dont want to shoot myself in the foot either
I find the behaviour to be unacceptable