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some beauties i've learned to help with the process - you'd be surprised where you can apply these. 1) DON'T raise your voice. if you have to, you've already lost the argument. 2) DON'T volunteer information. silence is a negotiator's greatest weapon. 3) DON'T make stuff up. if you don't know...

AOTA. also, i might add, you need to KNOW that you're on the right path, not just think you are. have conviction in what you're doing and follow it through.