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Good point. We rarely get negs, but I reckon we get 2 of every 3 removed by calling up eBay and presenting our case. Even though they have very strict rules and policies, they will bend if convinced enough. If we really do deserve a neg, I'll let it go through, nobody is perfect and 100%...

Direct website is definitely the way to go for processing transactions, but even the big players are using eBay stores for exposure. Why did your feedback get so low? We have just under 10k feedback at 99.8%, but never bend backwards for eBay customers and don't fall for demanding requests...

Yep, started on eBay about 10 years ago. Over time sales went from almost 100% eBay generated to under 5% today. Still doing about 150k on eBay and it's still a great lead generator and form of advertising. I reckon we do way more sales off eBay which originated from customers finding us on...