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Burn-out is extremely common. Particularly if there is not much support from management (which is often the case as they are sales focused). The job is also a lot harder if the managers prior have done a crap job, because then not only does the PM have the regular issues to deal with, they are...

At 64 properties per person they should be giving outstanding service! i think the more properties they have the less they probably care about what they lose. IMO when i was managing properties i became attached to some of them because i was treating them like my own, and on very good terms...

that is extremely low... i know of agencies where the managers have 300 properties each. 150/manager is about the norm.