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Yes, that's correct... the agent was only unavailable briefly. It's possible he was just on another call at the time. The lady couldn't be bothered even leaving a message, so she just called another agent. If the agent had been away for an extended period of time - say, a holiday - then I...

Someone related an incident to me recently where a lady he works with was interested in a particular property. It was open-listed, with at least 3 different real estate agents' signs in the yard. She first called one agent and viewed the property with him. The next day she wanted to go...