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Given that clause on the bill and the contractual obligation on the gas company that clause provides, I think I'd be pi**ed off ( Very upset) and demand credit and apology. Their 'business practice' is irelevant to the terms and conditions they advertise.

Its your bill, between the time you vacated and the tenant moved in left the hotwater turned on, would be 0 bill if the valve were off and no gas being used opinion only