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second email to iinet asking for an update, with application reference number in the title and the full chain of correspondence below. I get this - and I quote - "Hello, Thank you so much for your email. In regards to your query, we would love to be of assistance however due to lack of...

I am tearing my hair out over this issue too... signed up to the iinet package with video content, internet etc, ticked the box for the $299 new line connection, thinking cool that's that done - then nothing. then... endless incompetence, iinet pended it, then rang to advise I didn't have a line...