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I've also just noticed this on the website: Direct debit service charges and water use charges separately from 1 July 2014 So maybe they have changed it now...

Good to see I'm not the only one who finds this a pain! That's good to know you can pay annually - is it payable in advance or retrospective though? And do you still need to chase up the usage charges every 2 months from the tenant? Re the direct debit, I was advised I cannot do this...

Hi all, Small question, but I find this quite annoying. How do you get the tenant to pay the water usage charges? With Watercorp, you can split out the bill so that the tenant gets the usage charge directly. But if you do this, you cannot pay by direct debit. Not only is this...