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From what was said I think she made a very reasonable decision and it was not really the reaction of someone trying to run from security. From my understanding, a person in normal clothes stopped her accused her of shoplifting but could not produce a credible security ID. Not knowing if they...

I totally agree that legal action is not the right choice. Which jerrybee acknowledges a few posts in. He was pissed off and over-reacted, but calmed down and is happy to look at the reality of the situation. But I don't think it should just be dismissed as a case of getting over it...