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Good one Ev; in the retail golf industry, we call the P.I.T.A customers "high maintenance" or "written down liabilities". My toungue is so scarred from biting it for 30 years.

I would just like to get a hosty that has an attitude other than the one they usually exude which implies "god, I am sooo over this job". Having said that; the Virgin hosties are the best I've seen for attitude, and looks. Well done Sir Rich.