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The ANZ breakfree team must have picked it up at settlement. Go back to the manager and tell him "you said". He/she was wrong but if they've told you something wrong you may get the fee reversed. Anything further maybe a push as the Terms and conditions clearly state only the 1 is allowed.

It doesn't really. What the manager has done is outside policy. This only concerns you should the do an audit on your breakfree package. At such time the fee waiver will be removed and a letter sent indicating this. The bank does periodically go through certain fee exemptions loaded so there is...

HLIS is different (I have 1). The ANZ 1 account is free free only for the 1 account. As the fee for this account is monthly and waiver (outside branch guidlines) cannot be counted on. I worked for the bank for around 14 years and my wife still does. i have many contacts there and my previous...

Any waivers loaded outside policy run the risk of being picked up and removed down the track. Any branch staff member who is "willing" to reverse such a fee may not the following month or may have moved onto another branch/department. I wouldn't be counting on not paying the 2nd offset fee as...