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Who set his loan up with ANZ? If it was a broker go to him for assitance, if it was direct with a banker go to him... either one should be able to resolve your issue pretty easy.

If the funds were there then how is there an arrears that now needs to be paid? Privacy Act can't provide other people's account details. Unfortunately although you are honest and trying to do the right thing there are laws against provide information because people have done the wrong...