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One can but hope. You may wish to monitor the news to see about biffo or an exploding IP. More seriously, if an event seems like it will go pear-shaped, I keep all emails in a word processor. Write the email in the WP, add the date and time of despatch, and then send it. Incoming emails are...

That's mad! You're the owner, you make the calls on what can be done. Most certainly work with the new owner but until settlement you decide. The new owner had no right to give the PM any instructions until after settlement. The tenant, PM and new owner are probably having a lovely time together.

Agree. The PM has the keys as does the LL, and it's a question of trust. A tradie who is also a thief would not last long, or maybe the tenant just feels more comfortable being there when a person with a key might visit. The repair was sorted.

Thank you. The PM's advice will be sought. If the tenant does not have to be there then the tenant will not know who is selected to do the job.

A tenant reported a non-urgent repair to the PM and I was contacted about this. The agent said that tradies normally contact the tenant to sort out dates and times of access, and if the tradie can use the PM's keys. As this is a non-urgent repair I'd like to have the tradie attend on a weekday...