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They also charge late fees, I only wish LM's could do the same.

Reality for the 99% will be similar to the experience we had when green where we did as some suggest and all that happened was the tenant and the PM at the time saw us as a soft touch not to be taken seriously , fools with their money soon to be parted or "mates", where rent could be late or...

It does when providing a reward for no reason becomes a "given" every year True. Does the tenant ever buy the agent or owner a gift for meeting their requirements as per the tenancy agreement? Nah, didn't think. :(

My thoughts exactly, its not as if the tenant has done anything special that requires any sort of reward. This sort of entitlement/gifting/tipping mentality is a bad thing to instill in anyone imho.