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.....and by what practical mechanism do you propose to achieve this definite insistence ?? The glazier won't work for the agency again if he isn't re-imbursed for the work (both materials and labour) immediately. The PM doesn't want to upset the good working relationship they have with...

....that's your weak link right there.... ....and that's why you are paying, cos you can't prove the tenant is at fault. Welcome to the lot of a residential Landlord. :)