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Ouch, that's gotta hurt if you agreed to those conditions. I wonder how common that "negotiated outcome" is with tribunals and mediators ?? I wouldn't be surprised if the Insurance Co. chucks a wobbly over that, as they will have extreme trouble pursuing the Tenants for any loss over and...

There's a positive call for ya. Good work. I freely admit I have no clue, dunno 'bout the rest. Perhaps your slightly similar experience carries no weight in this case.....hard to say over the internet without knowing all of the relevant facts.

No worries, just pull out all of the detailed inspection reports from the PM, you have at least 5 of them for the last 30 months since they trashed the garden sitting in your draw, and compare it with the initial condition report - too easy. Without these reports, a sane member at Tribunal...