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if the agent still takes the fees, they should still give service? if there is "nothing in it for her to serve", then don't take the fees and they should tell the owner to self manage or change agent. to take fees and not provide is negligence. never underestimate what consultants and agents...

rods oh my gawd! this agent is ridiculous & needs to be fired! for you to tell them what they should do - that they are forgettin about the rent due and the keys and leaving the property door unlocked for a few days seems like very negligent on the tenant and agent's part of duty of care...