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hmm, they have a service charter, but what happens if they don't comply? It seems there is no outside body that overules Centrelink's incompetence. If they have delays upon delays, they say "oh we apologize, it's unacceptable, but,... that's just how it is".... and they keep covering it up...

My friend is jobless and he is trying to apply centrelink (newstart) since june. Because he has a IP (below $160,000 and highly geared) and a few companies and trust(but inactive), centrelink keeps delaying because they have to go thru all the documents. He's been waiting since June, and said...