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The issue is not that the tenant asked. The issue is that you said yes. And now having said yes it would be the honourable thing to be good to your work. To blame this situation on the tenant or on residential property itself I think misses the point.

Sounds like you need to have a couple of ready phrases for next time some-one asks you for something. "Certainly, I will look into it." "OK. I will see what's causing that to happen" This allows you to look at the issue and say. "I took a look at the oven and it looks like a good...