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lol i would LOVE to go to that VCAT hearing and watch the tribunal member tear the agent a new one.... i would consider lodging a complaint with the REIV...

Your PM is an idiot, and has no clue about what she is doing or the RTA. 1. I really would not worry about the tiles and going to VCAT, i am really surprised they are taking it. To put it simply, if the tenant was at fault for a cracked tile, there would also be evidence of a 'smash point'...