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You can't always trust PM's references also. I had a tenant rent from me for about two years. About 4 years later she contacted me to use me as a reference. I just happened to be purchasing in same area at same time. Her previous PM gave her a bad reference. If I hadn't have rented to her prior...

As a private landlord for some of our properties I've only had two private landlords contact me for reference checks. No agency has ever called me to do checks on previous tenants. Sometimes the tenant contacts me to say they've applied for a property through an agency so expect a call...but...