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Ok, more details. Tenant has supplied previous gas and electric bills and they are around a third to a half of the price. Gas usage is low for cooking. It is the actual amount of gas being used that seems high. They have said that they will pay if everything is correct but they are pretty...

I'm catching up with her tomorrow and will get more details. She's French and although her English is good its not quite up to dealing with convoluted legislation.

Quick question. Faulty hot water system (gas) located on common property. Appears to be a fault with the system itself and not the meter. Tenant claims it uses far too much gas (and tbh it really does look like it does from what I've seen). Energy company has investigated and there...