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I obviously have a different opinion. I feel able to qualify because I own a Com IP in Innisfail, the town affected by Cyclone Larry. I did NOT put rents up for my tennants because Banana crops were wiped out. Nor do I appreciate Westpac's reference to that situation as it is out of context...

So I replied back: Dear Westpac, I'd like to explain our recent bank change. We recently made the difficult decision of transferring our business to another bank. As you have a home loan and personal banking with us, I realise this has an indirect impact on you. I'd therefore like to...

I received the following email: Dear Mr ........., On behalf of Westpac, I'd like to explain our recent rate change. Westpac recently made the difficult decision to raise its variable home loan rate by 0.45%p.a. This change took effect on 4 December 2009. As you have your home loan...