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Thanks everyone for your comments. I always knew he was a bit of a dud, this confirms it! Interesting Shahin, something to take into consideration if I ever want to renegotiate with Westpac/ANZ

A few weeks ago I wanted to shop for a better rate on my mortgage so I gave my broker a call. He suggested I call up the bank myself to negotiate, citing some privacy/contract agreement that prevents him from doing it... My question is: is that really the case? I thought negotiating a better...