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Ah, that explains it. My apologies, just guessed from your location. For those playing at home;

In Victoria?

With risk of sending this thread a little off-topic... Talking strictly from a business point of view; you can't, or at least not directly. As you say, some people place higher value on a particular service than others. So, a business needs to set a price. They can use competitors as a guide...

Depends on how much value you hold on having a signed lease in place, I guess?

Oh, don't get me wrong. If you can negotiate to reduce your costs; fantastic. Yes, former agent (but never a PM). Got out of that game a long time ago now, but in business, my view is the same. The effort required is irrelevant. If value can be provided, then an invoice can be justified...

I tend to agree with Ozperp on this one. The value in having a new lease signed is surely worth something to us as investors. So if the PM is providing value for you, then surely they are entitled to put a price on that value is warranted. Particularly if you've signed a contract with them...