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That's right - it isn't a guarantee but it's a reasonable way to predict the level of service you'll receive. Cheers Jamie

Yeah they seem to be behind at the moment. I've got one in the pipe that's dragging on as well. Normally they're reasonably quick - especially if the broker uploads the supporting docs online and is a gold/flame broker....but the last week has been a bit frustrating for me as well! Cheers...