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It was a 'proper' pre-approval, done through a broker who has a lot of experience with NAB products. We crunched all the numbers before even going to pre-approval, and it indicated that I wouldn't have any issues. 'Official pre-approval' was then given (not just the broker telling me how much I...

Thanks for all the support and ideas everyone. Hopefully, it looks as though another lender may have been found, if NAB choose not to play ball. It's a case of 'fingers crossed' for the next 24 hours??..

Reason for refusal I was told that it was because the child support payment I receive from my ex is not 'guaranteed income'. However, two points to note: (a) they were aware of all my sources of income at pre-approval stage, and it didn't appear to be a problem at that point, and (b) the...

Talk about being super cranky! I've been working with a financial planner, buyer's agent, and mortgage broker for months - and we'd finally found the ideal property, where all the numbers stacked up, and it was all 'workable'. I even had pre-approval for the amount I knew I was looking to...