Heh, just received an email saying that "we have made the decision to withdraw our Service Guarantee until further notice."
Read into it what you like ;)
Ha, I had a meeting with the BDM of this bank a few weeks ago and he was boasting about how since this was implemented they've only had to pay out the $500 (IIRC) 2 or 3 times because they're so awesome and on top of things.... :rolleyes: