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Ah, I haven't seen their signs out that way is all! If the tenant agreed, it looks like a good outcome - I'm surprised they did as many wouldn't (I sure wouldn't!). If you feel you need to return some, there's no harm in that. I much prefer email too, it means everything is nice and clear...

Your PM sounds very inexperienced. Suggesting that amount is rediculous! I didn't realise RUN/Little worked out Boronia way to be honest! PM should apply to VCAT now, they can apply for an extension of time through VCAT if needed. It's not "too late", I recently took a case to VCAT for...

I'm going to have to agree with Sez here. You don't generally need an invoice if you're claiming part compensation. I don't know if you're planning on going to VCAT, or your previous agent, however you need to have your ducks in a row. I would first try negotiating with the tenant. Ie...