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I'd send a follow up email. That way it's time and date stamped. Is the broken lock an external one? As in VIC this is classed as an urgent repair and must be actioned within 24 hours. This may help for further information that I may not be able to answer as the laws are different -...

A few dishes and clothes isn't a problem. A PM should only be reporting maintenance issues, or if the property is dirty/unkept to the state that the property may be damaged or cause pests to make it their new home. Built up mould, cobwebs, stained carpet etc are reason to record and depending...