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Oh.. its that bad! I hope you can minimise your losses and find a better PM and better tenant next time. Call the insurer anyway, because I believe they assess a claim case by case.. MKP

That must be awful for you, having trusted the PM that do not do a proper job. If tenant has been there for 3 years and this is the first had trouble paying rent; may be you should find out why and work out with the tenant the repayment plan if possible? Say, every week for X number of weeks...