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No detail - no pay.

I manage my own property and would expect a phone call from the tenant regardless of the date or time. If i wasn't immediately contactable i would have no issue with him arranging the work himself. As I said, i would like the opportunity to arrange the emergency call out for him.

I dont think the OP is disputing the work needed doing but they wanted to be made aware of it so they could consider options or at least understand the problem. Difficult situation.