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very true - which is why she can say the work was not authorised by her. i would just move on in life.

also - if you have don't have their contact details - then it's a needle in a haystack - which is why builders always ask the customer for certificate of title before commencing work etc.

get a better debt collector - seems like they're pretty novice to me by right if you got a quote and it has been accepted. you can basically give a deadline... and also go to VCAT to get a judgement and get the sheriff involved. Unfortunately - things like that do happen so it is important...