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LOL "the " broker in question won't be responding:p

Yep pretty much the Genworth policy.

A poor experience...but happy to hear that you end up with a good result at the end. Which lender did you end up going with by the way?

I can't speak on behalf of other brokers, but 3 weeks with no update for a submitted deal is unprofessional. Most brokers are quite busy and work on a 7 days schedule with multiple loans running at the same time and it's common for the odd email/phone call to slip by -but with 4 unanswered...