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Don’t call them, just go to the branch in person and talk nicely but firmly (no demands or threats). All you need to do is convince whoever you talk to at the branch to send a request to their pricing department.

I am not a newbie but didn’t look around at other banks deals lately. Thanks to this thread, I was made aware about 0.7% WBC discount. Similarly to the above example, I just let ANZ know about the situation and asked for the better deal. The discount was increased from 0.6% to 0.7% in three...