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Not always, but I certainly have had an experience with an agency where property management was just a stepping stone into the sales side. Every time we got through the learning year and had a PM who was starting to get competent, they would be promoted into the sales side of the business...

My PM has one. It's called a handyman service, and they get sent in if the PM has a suspicion the problem might be simple. Or she or one of her minions sometimes drops in on her rounds if it is convenient. Of course, my PM is actually a bit of an expert on issues around housing and can ask the...