Email the CEO or one of the heads...:D This is what our solicitor did when CBA were mucking around and kept losing our documents prior to settlement. All was resolved in 4 hours
Well done china! What a gift. Even though it's a loss as it appears, I am sure you have and will learn a great deal out of this. Your future CIP decisions will be a lot more faster (with removed analysis paralysis).
Congratulations!