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Because they are in arrears the agent should have got the keys back asap on the last date to vacate and handled all the issues from the bond money. If the keys were not returned then they still have access to the property and are considered as not vacated yet, so yes they are liable to pay...

If they extend vacating date and pay the extra 2 days then that would be okay. But if they won't then best to organise it yourself to ensure the cleaning or repair is done correctly anyway. This only increases vacancies if you haven't advertised the property or been able to show it or have...

Lots of agents seem to make their own rules and do things differently, BUT the best thing is for the agent to complete the outgoing condition report with the tenant on the final day of the tenancy and hand over the keys as well. This way any issues can be worked out beforehand to eliminate any...