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The problem is he's trying to self-manage under the most difficult circumstances possible, and he clearly doesn't have the knowledge and expertise to do so. He needs to try and find a decent PM to manage this process properly, or get a lawyer to do it for him.

If the tenant is still there, how did they get the bond released? Or was it never lodged in the first place? Does the real estate agent have all the paperwork including the notices that they've sent? Find out where you are in the legal process of evicting the tenant, and pick it up from that...