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Arranging for access to be at a time convenient to the tenant is a favour - but not an obligation - from the landlord to the tenant. Relying on the tenant to provide that access - i.e. letting the tradesperson in without the need for the tradesperson to have a key - is likewise a favour - but...

What's done and what's legal are frequently two different things. Had the tenant gone to Tribunal, I'd be very surprised if it was upheld.

It's the landlord's responsibility to ensure the plumber has access. A tenant's failure to show up as a favour to the landlord is not an issue "caused" by the tenant.