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Sorry, I misunderstood - I thought the jacaranda was on the front of your block, but are you saying it's "out the front of your block", i.e. on Council property?

I'd say they've just determined that it's a protected tree, and that you therefore have to apply to have it removed, rather than having a right to remove it without an application. So now you apply...

Hang on, so if you haven't done an arborist report, what have you done? An arborist's report is a standard inclusion with an application to remove a protected tree. Have you applied? If not, in what sense is it true that "The tree section staff seems not willing to remove the tree"?

As jacarandas are a declared environmental weed, I'd be surprised if you couldn't get permission to have it removed. Did you jump through their hoops and include a report from an arborist?