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I think you need to get out more. I've many, many times known of large companies to make ex gratia payments.

I'm with you. aw, C&N have come across as very reasonable, even offering a refund of fees for problems that don't appear to have been of their making. Albertus has provided a very factual and logical account which would seem to explain the situation. You've only cast slurs without identifying...

Albertus, thanks for taking the time to clarify this situation. If the situation is as you portray (not that I doubt you, but to give aw the chance to present a contrary position), then it is a shame that your gesture of good faith would be used against you, and portrayed as an admission of...