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LOL - I assumed it was the CAT they were minding for a friend, not the cat toy. It didn't even occur to me that somebody would claim to be minding a cat toy for a friend - that's absurd! Oh dear, what will they think of next?

You have to replace the furniture, pronto, whether you can recover your losses from the tenant or not. Even if they were "looking after it for a friend", it's still not allowed. A breach notice should have been issued immediately. You can claim whatever you want; the PM's expressing an...