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Sure you can ask them to leave, ask them to wait for Police, and ask them not to come in, but if - as this woman does - they simply ignore you, you cannot do anything to add any "oomph" to it. The Police have advised that touching her in any way, or any physical intervention such as trying to...

Also illegal, unfortunately, unless you get the agreement of the other party that the call can be recorded. Yes, that's about the sum of it. My Dad had problems in his pharmacy with a particular lady persistently shoplifting. There's nothing they (the pharmacy) can do about her. You can't...