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I'd take his opinion on technical matters - so if he says the toilet's buggered, it's probably buggered - but unless he's an experienced landlord/PM (or a property lawyer), I wouldn't necessarily rely on him for an interpretation of "fair wear and tear".

I'm a landlord, and usually on the landlord's side, but... DHA are notoriously good tenants and very fussy about the property's condition, which causes me to wonder how significant this "crack" is. Is it a crack right through the porcelain, or a surface blemish in the glazing? The latter is...