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I've got a matrix that's been built over the years describing various policies, but in truth I've memorised 90% of it so it's very much out of date. It's not going to be useful to the average consumer because there's no context to it. It's easy to say that this lender has the best servicing...

Mick is referring to the fact that the NAB is a fairly generous lender for servicing purposes if you have debts elsewhere. The logic being that you purchase several properties via other lender, eventually they won't lend any more. At that point you start to use NAB. If you used NAB first...

All they did was contact the bank, negotiate a better rate and it was applied to your existing loan. They should have done this when you originally took the loan, the same rates have been negotiable with the NAB for over 12 months now. The NAB are fairly competitive with rates. I suspect...