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In that example, I think you'd have every right to make a complaint and expect compensation from the broker. ...but this is worlds away from dealing with a bad tenant.

I'm saying that stuff happens. You're expecting people to get it right 100% of the time which is not possible. I've got some great PMs who have placed tenants that have gone bad, but it's the exception, not the norm. Let's be fair. There's people out there who know how to exploit the system...

The agent: They interview and sight the tenant, so it's their fault. The owner: They bought a house that doesn't attract good tenants and they signed off on the tenants at the end of the day. Neither/Both: Neither the agent or the owner wants a bad tenant. The owner is loosing money, but...