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I recall reading an article years ago about a small restaurant that actually did this. They asked people to pay based on what they felt the food and service were worth. According to the article they found that people paid an average of 25% more than they would have charged. Most people are...

You could always ask the bank for a case reference number, get you Mum to call from overseas, quote the reference and thus get the info she wants and the problem sorted. Yes, it is sometimes inconvenient for the bank not to give out information to a third party. It's a lot more inconvenient...

Do you really want the banks to be giving out account details (even just which branch your account was opened at) to any stranger who rings them? :rolleyes:

Easiest way to find out the account number is for your brother to log into internet banking (or the phone app). The BSB for all accounts is fairly obvious in both cases.