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I know of some that do have contacts "upstairs" and use them. Of course I doubt they advertise that fact. Secret squirrels lol, but as long as customers get a better deal, I see no problems with it. And yes i have witnessed it, cause I did'nt believe it when I had zero servicability. 99% dont...

lol. What do you expect brokers to say? I've been screwed by every major bank. But I reckon I now been doing this long enough to know their job better than most of them. Just because bankers have the power to approve up to 20mil loans does'nt mean they can perform miracles. They too have...

I just as much agree with the bank not being your friend as I disagree that a bank will not extend extra benefits or better than "policy" treatment to a long term customer and effective negotiator. There is not one rule for all customers. Even though there is one rule for 90% of customers...